Refund & Cancellation Policy

Last updated: August 10, 2026

This Refund & Cancellation Policy explains how subscription cancellations and refund requests are handled for HaulFuse services provided by Rovira Technology Group, LLC. The process depends on who processed your purchase.

1. Free Trials and Introductory Offers

HaulFuse may offer free trials or introductory subscription periods. The exact trial length and price that apply to you are displayed before you subscribe. Current offers may differ by account type, platform, promotion, or billing provider.

• Company plans may be offered with a 14-day free trial.
• Independent Pilot subscriptions are offered with a longer introductory trial: 30 days free, an additional 15 days that can be earned by completing setup and testing requirements, and a 60-day trial for accounts accepted into the Founding Pilot program while those spots remain available.
• Unless you cancel before the trial or introductory period ends, the subscription will automatically renew at the price shown at signup.
• Promotional or founding-member discounts apply only under the conditions stated when the promotion is offered.

2. Website / Stripe Subscriptions

If your HaulFuse subscription was purchased directly from HaulFuse and billed through Stripe, Rovira Technology Group, LLC manages the subscription and any approved refund.

Cancellation

You may cancel a month-to-month or annual subscription before its next renewal. Unless otherwise stated at the time of cancellation, cancellation stops future automatic renewal and your paid access continues through the end of the current paid billing period.

Refunds

Subscription charges are generally non-refundable once a paid billing period has begun, and HaulFuse does not ordinarily provide prorated refunds or credits for unused time, partial months, unused seats, or early cancellation.

We will review refund requests involving:

• duplicate charges;
• an incorrect amount charged because of a HaulFuse billing error;
• a charge made after a properly completed cancellation when the subscription should not have renewed;
• a material failure to provide paid service that cannot reasonably be corrected; or
• a refund required by applicable law.

Other exceptional circumstances may be reviewed individually. Approval is not guaranteed where a refund is not legally required.

How to request a web/Stripe refund

Email accounts@haulfuse.app with the account or company name, the email used for billing, the date and amount of the charge, and a short explanation of the issue. Please do not send full card numbers or other sensitive payment information by email.

If a refund is approved, it will normally be returned to the original payment method. The time required for the credit to appear depends on the payment method, financial institution, and processor.

3. Apple App Store Subscriptions

If you purchased a HaulFuse subscription through Apple's App Store, Apple processes the transaction and controls refund eligibility and the refund process. Rovira Technology Group, LLC cannot directly issue an App Store refund through Stripe or move an Apple charge to a different payment method.

Cancel an Apple subscription

You can manage or cancel an Apple-billed subscription through your Apple Account subscription settings. On iPhone or iPad, Apple currently directs users to Settings > [your name] > Subscriptions, then select the subscription and choose the cancellation option.

Request an Apple refund

Apple handles refund requests for App Store purchases. You may submit a request through Apple's official Report a Problem service. Apple's decision and timing are governed by Apple's policies and applicable law.

4. Google Play or Other App-Store Billing

If HaulFuse later offers subscriptions through Google Play or another app store, purchases billed by that store are subject to that store's cancellation and refund process unless HaulFuse expressly states otherwise. Your receipt identifies the billing provider.

5. Annual Plans

Annual subscriptions are prepaid for the annual term. Canceling an annual plan generally prevents the next annual renewal but does not create a prorated refund for the unused part of the current annual term, except where a refund is approved under this policy or required by law.

6. Seat Changes and Plan Changes

Adding seats, upgrading a plan, or changing subscription levels may result in charges or credits according to the billing terms displayed when the change is made. Removing seats does not ordinarily create a cash refund for a period that has already been billed.

7. Marketplace Jobs and Pilot-Car Service Payments

HaulFuse may help companies and independent pilot-car operators connect, discuss rates, or record agreed job terms. Unless HaulFuse expressly processes a particular marketplace service payment, HaulFuse is not the payment processor for the trucking, escort, pilot-car, brokerage, or other real-world service performed between marketplace users.

Refunds, deposits, cancellations, no-show charges, accessorial charges, and payment disputes for those real-world services are matters between the parties to that job and are not governed by this HaulFuse subscription Refund & Cancellation Policy.

8. Account Deletion and Billing

Requesting or completing HaulFuse account deletion does not necessarily cancel a subscription with a third-party billing provider. Before deleting an account, review and cancel any active subscription through the provider shown on your receipt or billing screen.

9. Chargebacks and Billing Disputes

If you believe a charge is incorrect, please contact us first so we can investigate. Filing a chargeback does not automatically cancel a subscription. We may suspend access associated with a payment that is reversed, disputed, or determined to be fraudulent, subject to applicable law.

10. Taxes and Processing

Refund amounts, tax treatment, exchange rates, processing time, and the method used to return funds may depend on the billing provider, financial institution, location, and applicable tax law.

11. Your Legal Rights

Nothing in this policy limits refund, cancellation, cooling-off, or other consumer rights that cannot legally be waived under the laws that apply to you. Where applicable law provides greater rights than this policy, the law controls.

12. Changes to this Policy

We may update this policy as HaulFuse, its subscription offerings, or its billing providers change. If a change materially affects an existing paid subscription, we will provide notice where required.